Refund policy

At Retrora, customer satisfaction is our priority.

Returns are accepted within 7 days of delivery.

Items must be unused, undamaged, and in their original packaging.

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Refunds will be processed within 5–10 business days after the returned item is inspected.

Sale and clearance items are non-refundable.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.